GarbhaGudi – Certified Healthy Workplace

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Customer Support Executive

Customer Support Executive

Qualification: Bachelor's Degree (Any)

Experience: 1 Year to 3 Years

Location: Jayangar

Description
Job Responsibilities

• Explain the customers - based on product offers/benefits

• Creating and keeping track of new leads

• Google reviews progress tracking and shares the report on respective lead

• Toll-Free working status checking and sharing the status and reporting to the respective leads

• Promoting the products

• Customer follow-up 4- feedback - mails/phones (communication channel), brand promotion tale

• Maintain register for the same and share the same to the repartee basis on the company requirement.

• Prepare a list of calls made by the staff department-wise and send the same to HOD. 2 - teleoperator

Make complaints to the Maintenance department in case of any fault/damage/breakage and also inform to repartee

• Check the intercom lines and instruments and use the service of a telephone technician in case of any repairs (Should take prior permission from the team lead).

• Make sure that the telephone system works smoothly without interruption.

• Operators should not be engaged in unnecessary conversation while sitting on the board.

• The operator on board should be highly courteous towards people calling from in and outside the hospital and make them feel the operator is willing to do everything for them.

• Accuracy is essential to connect to the correct numbers required.

• The operator should have the speed in connecting the calls; hence he/she will not be late in attending the calls.

• The operator shall work in SHIFTS/ Overtime, holidays, and weekends as requested by management.

• Not to leave the post till the reliever reports to the duty

• Calling and taking surveys from different consumers of GarbhaGudi and sharing the reports with respective team lead

• Escalating the real-time process issues and inputs to the concerned person. However, the first level POC will be the team lead.

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