Surveillance and Detection:
• Monitored security systems, including CCTV and access control.
• Observed and documented suspicious activities or incidents.
• Investigated complaints and reported findings to appropriate authorities.
Internal Audits and Inspections:
• Regularly review medical records for completeness, accuracy, and adherence to established protocols.
• Conduct surprise inspections of records storage and retrieval areas to identify potential weaknesses or vulnerabilities.
• Review and analyse audit reports to identify trends and areas for improvement.
• Conducted internal audit into IP & OP billing & reporting to CEO.
• Prepared detailed reports on Internal audit, including incident analysis.
Complaint Handling and Investigation:
• Receive and investigate complaints regarding potential breaches of confidentiality, unauthorized access.
• Conduct thorough inquiries to determine the validity of complaints and identify the root causes.
• Take appropriate action based on the findings, which may include disciplinary measures, corrective actions, or legal action.
System and Procedure Review:
• Reviewed existing systems and procedures for effectiveness.
• Recommended improvements to systems and processes.
• Ensured compliance with staff’s regulations and standards.
Reporting and Recordkeeping:
• Prepare reports for management and highlighting findings, recommendations, and areas for improvement.
• Maintain detailed records of all vigilance activities, including audits, investigations, and corrective actions.