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Team Leader, Telesales

Team Leader, Telesales

Qualification: Any Degree

Experience: Minimum of 3 years experience in telesales for life sciences company

Location: Bangalore

Description
We are looking for a experienced, passionate and self-driven Team Leader who would like to develop their career and contribute to grow business.
Job Responsibilities
  • Responsible for devloping, managing and motivating the telesales team.
  • Maintain and expand your database of prospects within assigned territories.
  • Analyze the trends, establish competitive advantages and implement sales strategies.
  • Monitoring the performance of team and providing regular feedback to the team.
  • Setting daily, weekly, monthly, quarterly, halfyearly and annual calling targets
  • Track metrics, achive KPIs by directing prospects to the team and ensuring targets are hit.
  • Maintaining offline / online (Communication through Live Chat, Facebook and Phone) customer relationships
  • Handling relations, updating database, complaints, resolutions and success.
  • Maintain existing business, compiling and presenting sales reports
  • Lead / Prospect Generation through field and digital marketing teams.
  • Generating and capturing customer feedback, testimonial and business generation through referrals.
  • Explaining product features and benefits.
  • Do follow-ups and focus on conversion.
  • Meeting arrangement and co-ordination
  • Research accounts, identify key players and generate interest.
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls, emails and focus on conversion.
  • Understand customer needs and requirements
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Ensure correct usage and adoption of the CRM tools

Qualifications and prerequisites:

  • An advanced university degree with minimum of 3 years experience in telesales for life sciences company.
  • Strong phone presence and experience dialing dozens of calls per day
  • Ability and willingness to learn about products and services specifications and benefits
  • Excellent interpersonal, patient, friendly personality and problem-solving skills.
  • Customer Co-ordination
  • Proven experience in calling and selling in different timezones.
  • Outstanding interpersonal, presentation, negotiation, verbal and written communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Hands on experience with sales tools such as CRM and relavant softwares and proficient with MS Excel, MS Power Point and MS Outlook Email etc.
  • The ideal candidate will have experience in all stages of the sales cycle.

Role:

  • Telesales

Industry Type:

  • Hospital and Healthcare

Department:

  • Business Development

Employment Type:

  • Full Time

Additional information:

GarbhaGudi Institute of Reproductive Health & Research (GGIRHR) is one of premier infertility training and research organizations. It is affiliated to Rajiv Gandhi University of Health Sciences (RGUHS), Indian Medical Association (IMA) and intends to build best reproductive health university.

GGIRHR is part of the GarbhaGudi group, it has many advantages that are unavailable to many other organizations. GarbhaGudi IVF Centre, the mother company is known for it's extraordinary success rates, ethical treatment, affordable costs, world-class infrastructure and humane touch. With the backing of such a capable and strong organization, GGIRHR is well equipped to provide the best-in-class training to clinicians, embryologists, andrology technologists and paramedical staff, to prepare them for the challenges of infertility treatment.

Students at GGIRHR can get to learn the tips, tricks, processes, protocols and treatment approaches followed at GarbhaGudi IVF Centre’s, which has given such unbelievable success rates. Training will be given by senior faculty who are well versed in their field of specialization. They have profound deep knowledge and are not just academicians but also busy practicing consultants too.

GGIRHR also has a strong focus towards research in the field of reproductive health and has been working on many path-breaking and innovative research areas.

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