GarbhaGudi – Certified Healthy Workplace

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Asst Manager – GG CARE

Asst Manager – GG CARE

Qualification: MBA or equivalent

Experience: 2+ Years in Customer Service

Location: South End Circle

Description

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Job Responsibilities

• Handling leads and customer enquiries from various channels

• Explain to the customers - product offers/benefits

• Google, FB, IG and other such social media – tracking the reviews provided by customers and sharing the reports to respective leads

• Promoting the products, services and features

• Calling and conducting surveys from different consumers of GarbhaGudi and sharing the reports with respective team heads.

• Reporting and sharing the survey results with the relevant departments.

• Prepare a list of calls made by the staff - department wise and send the same to HOD.

• Escalate issues to concerned departments in case of any fault/damage/breakage and track them to closure

• Make sure that telephone systems, call recording, chats and other such digital tools work as per expectation, without interruption.

• The operator on board should be extremely courteous towards people calling from in and outside the hospital and make them feel the operator is willing to do everything for them.

• Accuracy is very essential to connect to the correct numbers required.

• The operator shall work on various shifts/ Overtime, holidays, and weekends as required.

• Escalating the real-time process issues and inputs to the concerned person.

• Handling teams, preparing duty roaster, leaves, attendance etc.

• Preparing and sending individual and team performance reports based on the needs of the organisation.

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